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Zoey2949's avatar
8 months ago

missing pack sims 4 PS4

hello, i purchased the city living pack and now it shows that i never purchased it. i did download it on my boyfriends account but was logged into my own ea account on the game. i had bought city living and then suddenly it was included in the ps4 member thing. i had just made my own account and logged in and had all my packs, and even played w the city living pack. but i haven’t played in a couple days and now it’s gone! i tried logging into my account to see the packs that i have bought and it shows i’ve purchased nothing, but i’ve purchased almost half of the expansion packs. it says i need to download the pack to use it but when i go to download it, it just gives me the option to purchase. i bought the game for 39.99 when it wasn’t at discount so i’m really bummed☹️ 

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  • Inkyosha's avatar
    Inkyosha
    Seasoned Newcomer
    8 months ago

    I’m having a similar issue. I bought the City Living pack months ago but when I opened Sims last night it wasn’t showing. When I went into my packs it said I already owned it and after restoring licenses and other troubleshooting it’s still not showing. Seems to be an issue with the new update but nobody in support that I’ve contacted is fixing it

  • yes! i’ve found nothing else on what to do when this happens😭 and then they make it impossible to talk to someone🤦🏻‍♀️

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @Zoey2949 @Inkyosha ,

    If you're were previously accessing City Living through PlayStation+ this is intended. The City Living DLC was removed from PlayStation+ and Island Living was added instead.

    If you don't own City Living, you'll need to purchase it fully to continue playing with that content.

  • Inkyosha's avatar
    Inkyosha
    Seasoned Newcomer
    8 months ago

    I didn’t own it through PlayStation+, I bought it full price months ago. It’s still in my purchases on the game too but the pack just isn’t showing in gameplay

  • same, ive bought city living full price BEFORE it was a ps plus thing. 

  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    8 months ago
    @Zoey2949
    Can you uninstall the Pack from your boyfriends Account, and then install it on your Account. (I assume PS4 Account).
    Do you have this membership, that you could have played the Pack for free?
  • i myself don’t have the ps4 plus membership. and no it only gives me the option to purchase when i try to download it. i didn’t play the pack for free. i had to purchase it then a week later it was for ps4 plus members

  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    8 months ago

    @Zoey2949
    Okay, that‘s exactly what I wanted to know.
    Did you buy the Pack in the PlayStation Store or directly in the Game?
    When you log into your Boyfriends Account, check to see if the Pack is there.

    If so, then it will be problematic because it is connected to his PlayStation Account.

  • This happened to me how do I purchase city living if it’s still showing as I own this pack and at the same time still stating that I have to download it to access my content. I tried uninstalling and reinstalling the sims4 city living did not show up as one of the add ons. What do I do so I can purchase it to continue playing 

  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    8 months ago
    @f718f982492a614d
    Are you a PlayStation Plus Premium Member? If so, see comment #4 from EA_Cath.
    Since you write that you don‘t have the add on, you can buy the Pack from the Playstation Store to continue playing.

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