missing pack sims 4 PS4

I’m having a similar issue. I bought the City Living pack months ago but when I opened Sims last night it wasn’t showing. When I went into my packs it said I already owned it and after restoring licenses and other troubleshooting it’s still not showing. Seems to be an issue with the new update but nobody in support that I’ve contacted is fixing it

yes! i’ve found nothing else on what to do when this happens😭 and then they make it impossible to talk to someone🤦🏻‍♀️

Hey @Zoey2949 @Inkyosha ,

If you're were previously accessing City Living through PlayStation+ this is intended. The City Living DLC was removed from PlayStation+ and Island Living was added instead.

If you don't own City Living, you'll need to purchase it fully to continue playing with that content.

I didn’t own it through PlayStation+, I bought it full price months ago. It’s still in my purchases on the game too but the pack just isn’t showing in gameplay

same, ive bought city living full price BEFORE it was a ps plus thing. 

i myself don’t have the ps4 plus membership. and no it only gives me the option to purchase when i try to download it. i didn’t play the pack for free. i had to purchase it then a week later it was for ps4 plus members

@Zoey2949
Okay, that‘s exactly what I wanted to know.
Did you buy the Pack in the PlayStation Store or directly in the Game?
When you log into your Boyfriends Account, check to see if the Pack is there.

If so, then it will be problematic because it is connected to his PlayStation Account.

This happened to me how do I purchase city living if it’s still showing as I own this pack and at the same time still stating that I have to download it to access my content. I tried uninstalling and reinstalling the sims4 city living did not show up as one of the add ons. What do I do so I can purchase it to continue playing