Forum Discussion

e666710's avatar
e666710
3 years ago

My expansion packs are now saying not owned xbox one

Iv been playing on my console for awhile now iv bought a few packs and now i started my game up today and there saying not owned. Iv tryed to clear the cache and Iv restarted but nothing is fixing it...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @e666710,

Please follow these steps to be sure all your content is fully installed to your console:

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" your DLC

If you're still not able to access your DLC once you've tried this, let me know! 

k2qt3y6rhr8y's avatar
k2qt3y6rhr8y
Rising Novice
3 months ago

Hey I’m having this issue 

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