Am having the same problem I bought this yesterday. Says i have the pack but it's coming up in red writing that I don't owe the sims or Cats and dogs which I do. Iv just tried the advise u said about turning it off and taking the power cable out and it's still not working 😭
Try to do it again, but give it more time.
My friend’s pack got fixed by itself overnight, when Xbox was simply off. She had the same problem for two days, and it miraculously disappeared, lol.
I’ll keep my fingers crossed for you, as I know how frustrating and saddening it is 💕
Community Manager
