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gingerrrninjerr's avatar
6 years ago

My First Pet Stuff not installing properly on XBox One

I purchased and downloaded My First Pet Stuff on my Xbox but the content is not showing up in my game. On the launch screen the MFPS icon is green and white like the other packs I own, but when I hover over it, it says “Download to use”. I checked on the Microsoft store and it says it is installed. I looked at Manage Games and Add Ons for Sims 4 and it is listed as both installed and ready to install. I tried uninstalling and reinstalling but that didn’t work. I already own Cats and Dogs which is installed, so that is not the issue. Please help! I have paid for a game and can’t use it!

12 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul Sul, @chazzbabyc129.

    There is an issue that may be related to what you're experiencing that Maxis and Microsoft are looking into. Can you check out this thread and see if it applies to your situation?

    [XB1] 'Cats & Dogs' on disc - Can't download 'My First Pets'

    Arrenai 🐱


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  • Ouzaru84's avatar
    Ouzaru84
    6 years ago
    @EA_Arrenai I have only digital copies. Bought My First Pet (in Cats&Dogs bundle) without any problems for £9, but it didn’t install properly. It was downloaded, yet not installed for a few days.

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