After install the island living expansion pack, my living city pack map was disappear.I am really upset. I have deleted the game and try to reinstall both pack. But the problem still cannot solve. This makes me really consider if I should buy and pack more.Hope Ea could help me find out the solution.

Hey all, If you're playing The Sims 4 on PlayStation and were previously accessing City Living through PlayStation+ this is expected. The City Living DLC was removed from PlayStation+ and Island Living was added yesterday. If you don't own City Living, you'll need to purchase it if you wish to continue playing with that content.

My living city pack map was disappear.

13 Replies

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EA_Cath
Community Manager
3 months ago
Hey Labelventhk , what platform are you playing on? Do you have the other items from the pack or are you only missing the map?
chefyzz
Rising Newcomer
3 months ago
Hi, I play on PS5 and this happened to me too. I have tried to restore license but it doesn’t seem to help.
Loudluck55
Rising Newcomer
3 months ago
that's just happened to me as well still dont know what to do
fabioviecelli
Seasoned Newcomer
3 months ago
The same happened to me. Not only the map but also all content including clothes and objects disappeared. Apparently they replaced the expansion that was free with another free one too. Please let me know if you solve the problem.
Harmonybanjo
Rising Newcomer
3 months ago
This just happened to me too. When I’m in the sims it says I still own city living but it is off my game library on PS5, and when I go in the worlds to the city living option (where it is locked like the rest of the packs) it says there that I own it, yet it’s locked.
d5d996ea96171d7e
Rising Newcomer
3 months ago
I'm having the exact same issue. Haven't deleted and reinstalled for fear that I'll lose everything.
EA_Cath
Community Manager
3 months ago
Thanks everyone, we'll try to get new information about this as soon as we can! Just to confirm, everyone here plays on PS5 (os PS4)?
EA_Cade
Community Manager
3 months ago
Hey all,

If you're playing The Sims 4 on PlayStation and were previously accessing City Living through PlayStation+ this is expected.

The City Living DLC was removed from PlayStation+ and Island Living was added yesterday.

If you don't own City Living, you'll need to purchase it if you wish to continue playing with that content.
AbbyyTB
Seasoned Newcomer
3 months ago
just tried to play, same ‘game data incomplete’ showed up. after some digging i found out city living wasnt in my game, but it said it was downloaded in the main menu and was in the list with downloaded add-ons on ps5. when i clicked on the game however i was directed to the ps5 store where it said i didnt own the pack. deleted and reinstalled the sims and the pack is fully gone now. got city living for free for ps+…
blllllllkio
Seasoned Newcomer
3 months ago
Ps5