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RaceEmelie's avatar
RaceEmelie
Newcomer
9 days ago
Solved

My packs are gone :(

Hello! 
i have bought several of expations packs but now when I’m in the game it says that I don’t have some of them how do I got it back without tonoah for them again? 

  • Hi RaceEmelie​ 

    It sounds like your content isn't currently installed to your console, please try the following: 

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims


    Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hi RaceEmelie​ 

    It sounds like your content isn't currently installed to your console, please try the following: 

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims


    Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.