Forum Discussion

Rising Newcomer

20 hours ago

Missing packs that say installed, cannot use my saves

Packs say "installed" on ps5 (2 user accounts shared these packs on same console and everything worked amazingly until yesterday) but are not showing up and showing that i need to buy again, I have uninstalled the game and reinstalled, restored licences. Cannot play my save file as it says I am missing packs, the packs say they are all installed onto console

I just need some guidance here please

expansion packs

game packs

stuff packs

1 Reply

EA_mplsnow
Community Manager
15 hours ago
Hey KayaKenisha,

Just to confirm, since it sounds like those packs are installed on your console under Game Library > Your Collection > The Sims 4 > Add-ons, are the same packs activated under Marketplace > My Collection in-game?

If they're listed as deactivated, please click 'Pack Selection' on the same page, select the deactivated packs, and click 'Confirm' to reactivate them. Let us know what you're seeing there. Thanks!