my sims game keeps bugging after latest update

i have a sims world with 4 played households, and i don’t want to just start a new world. i load into the game, make a few interactions, i try to cook, and then the game just bugs. i can’t pull up the cheat bar to reset sims, i can’t pull up the save menu, my cursor disappears, and i can’t go to manage worlds, when i click manage world the screen just goes black and i’m forced to close the application. i along with help from EA chat support have tried troubleshooting this issue, and nothing seems to work. this all started with the new update.