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PhoenixScorpion's avatar
PhoenixScorpion
Rising Rookie
3 days ago

Not sure what to call this.

I don't even know if this can be described as a bug but the issue I have been having is as soon as I load into my household, the screen freezes and starts shaking. I cannot interact with the game at all during this, and it lasts about 10-15 seconds.  And this has been happening everytime I load into my game for the last 2 weeks. I've also been experiencing more crashes while saving, that has never been an issue for me before. I'd appreciate any info on what is causing this issue and how to resolve it. I'm on PS5 and my game is up to date. Thank you. 

crashing
playstation

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hello PhoenixScorpion​ 

    Let's try these steps to clear this up for you:

    Turn off Your system completely, let it sit for a few minutes and power it back on.

    Check that your game is fully updated:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    Having issues with a system software update? Follow these guides:

    Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.

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