One of My Packs is Gone
I have two disk versions of the sims, one is the regular and the other is the bundled version of Cats and Dogs. I have recently bought one of the newer Xboxes to have access to the new games only available on them. I downloaded the sims 4 on there and went to play, but I kept getting notifications about how I was missing items when I would start a game. I went to look at my packs and cats & dogs said unowned. I then went to the manage my game and add-ons section for Xbox and it showed that cats & dogs was downloaded. I was going to uninstall and redownload cats & dogs on my xbox series s, but the pack completely disappeared after I hit uninstall. I’m heading back to my original Xbox to see if I still own it, and I am hoping that it can be fixed this way. Also this is not the account on which all of this is occurring, this is simply the easiest ea account for me to access currently.
DLC purchased on a disk is only available to play and use if the disk is inserted into your console- this is why you're seeing Cats & Dogs available as owned in your older Xbox with the disk insterted. Since the Series S is a digital only console, a disk will not be compatible and you will not be able to access your disk version of this pack.
To play on your Series S, you would need to purchase a digital version of Cats & Dogs instead.
