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d4d0514f5964f73's avatar
d4d0514f5964f73
2 months ago
Solved

Packs disappeared troubleshooting doesn’t work

My get together pack disappeared. I have tried clearing cache and all other troubleshooting that has restored some packs for others. My pack ALSO DISAPPEARED OUT OF MY LIBRARY IN PS STORE. Only shows...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Hello @d4d0514f5964f732 

    If Get to Work is no longer showing as owned in your game library, please review the transaction history on your PlayStation account to verify if you're currently logging into the same account you had originally bought this pack on. 

    Did you previously have an EA Play membership on your console that's no longer active? 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hello @d4d0514f5964f732 

If Get to Work is no longer showing as owned in your game library, please review the transaction history on your PlayStation account to verify if you're currently logging into the same account you had originally bought this pack on. 

Did you previously have an EA Play membership on your console that's no longer active? 

  • d4d0514f5964f73's avatar
    d4d0514f5964f73
    2 months ago

    I never had ea play but it’s shows in my notifications on my system in the same account I’m playing on. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 months ago

      @d4d0514f5964f732 

      Did you check the transaction history for your account to verify if you're seeing the purchase there? 

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