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TreAce236's avatar
TreAce236
New Rookie
21 hours ago

Packs not showing

Ever since they updated the game on console and added the marketplace the game has been bugged even more. Recently packs I have installed have been showing as “not installed” First it started with the free holiday pack,(Which isn’t in my library anymore.) Now, when I open the game and try to open my save file it says “7 packs not installed”. I deleted and reinstalled the game as well as, each pack individually and it still says this. 

playstation

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hello TreAce236​ 

    Let's make sure all your content is fully installed:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

    Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.

  • TreAce236's avatar
    TreAce236
    New Rookie
    8 minutes ago

    Maybe the original post wasn't clear. All of my packs are installed on my console. Reinstalled actually since the problem started after I originally restored the license. When I go to Marketplace-> My Collection-> Pack Selection, it states multiple packs are not installed, which I did in fact download each pack one at a time. 

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