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cnparsons97's avatar
cnparsons97
2 years ago
Solved

Packs saying download to use on PS4 but there already installed?!

I've now downloaded the expansion packs, game packs, & kits I've bought for The Sims 4 two times and when I go back into the game it says download to use. I'm playing on PS4. 
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @cnparsons97 

    Please try the following and let me know if you're still unable to access your packs:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @cnparsons97 

Please try the following and let me know if you're still unable to access your packs:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims
  • PotatoNugget08's avatar
    PotatoNugget08
    12 months ago

    I have the same issue and I tried this and it’s still not working

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