Forum Discussion

Newcomer

20 days ago

Packs Won’t work on Console

Hi! I play on console (ps5) and i purchased 2 packs which was city living and home chef. Out of no where they became unavailable. I tried restoring licenses and shutting it down but it won’t work, it...

crashing

game packs

EA_Solaire

Community Manager

18 days ago

Hi Altitude-Black

Let's try the following:

Restore the licenses on your console
Go to your Game Library
Scroll to Your Collection
Select The Sims 4
Scroll down to Add-Ons and locate your DLC here
Select the DLC in this list and select Install
When the download finishes, let your new content install and restart The Sims

If you're still not able to access these packs, you can reach out to PlayStation support so they can review your account and billing details a bit further.