Forum Discussion

Rising Newcomer

3 months ago

Solved

Packs

I have packs that I bought that are no downloaded and I’ve lost.

EA_Solaire
Community Manager
3 months ago
Hi Trvp_Goddess420

First we'll want to be sure all your DLC is fully installed to your console with these steps:

Restore the licenses on your console

Go to your Game Library

Scroll to Your Collection

Select The Sims 4

Scroll down to Add-Ons and locate your DLC here

Select the DLC in this list and select Install

When the download finishes, let your new content install and restart The Sims

If you're still not able to access your packs, or they show as unowned, please let me know!
Trvp_Goddess420
Rising Newcomer
3 months ago
I restarted and restored the license and it is working now thank you for all of your help I appreciate you!
EA_Solaire
Community Manager
3 months ago
Trvp_Goddess420

So glad to hear it's working for you now, thanks for the update!

If you run into any other issues, don't hesitate to reach out again :)

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