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I have an error code that says NP-32429-0 pops up as the game loads & closes & logs me out of my PS4 system completely
Are you using Share Play? This error is typically from using Share Play and not having a strong enough online connection.
Please try the following steps:
- Run through all the steps in this guide from PlayStation for this specific error
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console
If these steps don't clear up the error, be sure to let me know!
- 3 years ago
Um those steps don't relate to the problem i;m experiencing with. The steps were for internet related. but what I was concerned about is that when I start the sims 4 on ps4 it loads fine but when push the x button start it, I just can't get past the loading screen to where the spinning green diamond reaches about 50& then the game closes & the error message keeps comming up with NP-32429-0 saying I will be logged out of the ps4 because an error has occurred. I don't have any problems with other gps4 ames I own.
- EA_Solaire3 years ago
Community Manager
The issue with getting stuck on the loading screen is related to a connection problem with consoles- please run through those steps and let me know if that helps clear up the issue.
- 3 years ago
I did try the steps but still experiencing the same issue meanings it still persists even though I launch it either with or without the internet it still does not get past the loading screen stops at 50% & closes with same error message as I'm been mentioning I hope you guys can resolve this issue by sending out an update patch. The issue was caused after the update released on 3/28/2023. I even uninstalled & reinstalled the game to see if it would help but didn't help.The I'm also noticing that the gallery doesn't stay connected to the internet anymore. Evey time I want something from the gallery on ps4 & pc the gallery says offline or unable to connect to ea servers at this time Please try again later or contact ea support for assistance.
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