PS4 Sims 4 Game Failed to Load
PS4 Sims 4 Game Failed to initialize. When I start up the sims 4 on my ps4. I get to the title screen but when I press x to start the game loads to about 50% & crashes & logs me out of my ps4 system...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerAre you using Share Play? This error is typically from using Share Play and not having a strong enough online connection.
Please try the following steps:
- Run through all the steps in this guide from PlayStation for this specific error
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console
If these steps don't clear up the error, be sure to let me know!
Um those steps don't relate to the problem i;m experiencing with. The steps were for internet related. but what I was concerned about is that when I start the sims 4 on ps4 it loads fine but when push the x button start it, I just can't get past the loading screen to where the spinning green diamond reaches about 50& then the game closes & the error message keeps comming up with NP-32429-0 saying I will be logged out of the ps4 because an error has occurred. I don't have any problems with other gps4 ames I own.
- EA_Solaire
The issue with getting stuck on the loading screen is related to a connection problem with consoles- please run through those steps and let me know if that helps clear up the issue.
I did try the steps but still experiencing the same issue meanings it still persists even though I launch it either with or without the internet it still does not get past the loading screen stops at 50% & closes with same error message as I'm been mentioning I hope you guys can resolve this issue by sending out an update patch. The issue was caused after the update released on 3/28/2023. I even uninstalled & reinstalled the game to see if it would help but didn't help.The I'm also noticing that the gallery doesn't stay connected to the internet anymore. Evey time I want something from the gallery on ps4 & pc the gallery says offline or unable to connect to ea servers at this time Please try again later or contact ea support for assistance.
- EA_Solaire
You now need to manually connect to the Gallery when you're wanting to access it rather than automatically being connected to it, this change was made back in October, you can read the patch notes here for more details on that update.
However, if you're seeing an error that you are unable to connect to the Gallery on both your PS4 and PC, it means there's an issue with your internet connection.
Let's check the details of your connection from your console- from the main menu of your PS4, head to Settings-> Network-> Test Internet Connection, grab a screenshot of those results and attach them to your post here for me please.
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