Forum Discussion
Product: The Sims 4
Platform: Sony PlayStation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77
What expansions, game packs, and stuff packs do you have installed? The Sims 4 Dessert Luxe Kit
Steps: How can we find the bug ourselves? When game is loading, it crashes, showing a blue screen explaining an ERROR with an error code.
What happens when the bug occurs? I turn on Sims4. It goes through all prompts. When it gets to loading but before the main menu screen. It loads and loads and then crashes. Game never comes on. Tried several times, same end result.
What do you expect to see? I expect to see my game load smoothly and come on like it once did without crashing. This just started and never crashed during start up before. Nor crashing during Sim travel or coming out of Build Mode. I really love this game, and it's hard to not be able to play. frown:
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure.
Here's The Error Code I'm Facing: NP-32429-0 Stating That I will be logged out of the ps4 because of an error has occurred. I hope there is a complete fix to this issue on ps4 systems. I want to play the sims 4 on ps4 but at way its facing startup issues since 3/28/2023 update till today 6/13/2023 It has been starting up weirdly & making it unplayable on ps4. I installed todays update & I started the game to see if it loads as it before march update but it still faces the same issue as I just mentioned with same error code. I know that i's not my internet connection because I have no problems with other ps4 games other than this one not loading properly.
[CM Edit: Formatting]
- EA_Solaire3 years ago
Community Manager
If you're still experiencing issues with this error, please first restore your licenses with these steps:
1. Go to Settings-> Account Management-> Restore Licenses
2. Select Restore
If restoring the licenses doesn't help, please head to Settings-> Network-> Test Internet Connection, grab a screenshot of those results and attach them to your post here for me.
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