PoptartJuniper
5 years agoHero (Retired)
Re: [FAQ] Sims 4 Console Download and DLC Issues
@sommersimmer1999 A help thread for common download and DLC issues is here: [Read First]FAQ - Sims 4 Console DLC Issues
This issue usually occurs when the purchasing account is no longer on the console, the console is not set to home/primary for the purchasing account, or you are offline without having your console set as home/primary.
The above DLC issues link covers all the troubleshooting in detail.