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@adhdchick1984 I've split your post into its own thread and moved it to the Console section, since troubleshooting on a console is very different than on PC.
- PoptartJuniper6 years agoHero (Retired)
@adhdchick1984This can often be resolved by simply powering down your system completely, unplugging it for a minute and then plugging it back in and powering it back on.
1. Turn off Your system completely
- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
- Unplug the console's power cable. Wait 30-60 seconds. (Set a timer!)Important Be sure to wait at least 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn it on.
2. Make sure your game is up to date.
- To set your console to automatically receive updates:
- Press the Xbox button to open the guide.
- Select System > Settings > System > Updates & downloads.
- Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.
3. Make sure your Console system software is up to date.
- Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
- Select System > Settings > System > Updates & downloads.
- Under Updates, you’ll see:
- Console update available. Select this button to begin your update, or
- No console update available. This means your console is up to date
About The Sims 4 Technical Issues - Consoles
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