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Re: Why am I getting game data incomplete on PS5?

I’m having the same issue with City Living. I got it free on PlayStation a few months ago. Today I’m getting the message and noticing the world isn’t on available. 

4 Replies

  • Theitalianway16's avatar
    Theitalianway16
    New Novice
    9 months ago

    I'm looking for an answer on this too. I downloaded island living for free today on ps5 and all of a sudden I boot the game up, get that message and the city living is un-installed now even though it says it's installed. I have no idea how to even uninstall and reinstall it.  

  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    9 months ago
    @PhoebeCat27
    This Pack was available for free for PlayStation Premium Members until yesterday. For this reason it is no longer in your Game.
  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    9 months ago
    @Theitalianway16
    The City Living Pack was available free for PlayStation Members, until yesterday.
    Pay attention to the date for how long you can play Island Living for free. After the time has expired, you no longer have this Pack in your Game.
  • Theitalianway16's avatar
    Theitalianway16
    New Novice
    5 months ago

    Where do i even see a date? I couldn't find one anywhere. 

    Also, does that mean that if I actually purchase the packs, I'll get them back?

  • Theitalianway16's avatar
    Theitalianway16
    New Novice
    5 months ago

    Someone who purchased these packs had the same issue though, so how would you explain that? They un-installed and reinstalled twice and that fixed it. I tried the same and that did not fix it for city living. 

  • Theitalianway16's avatar
    Theitalianway16
    New Novice
    5 months ago

    Im guessing that means we have to buy it, but I don't understand completely because someone who purchased it had the same issue. They got it fixed after reinstalling but that still doesn't explain how they had the same issue as us. Maybe it was just a nationwide glitch for those who had it free and those who purchased it.

  • HakhaKZ1's avatar
    HakhaKZ1
    Rising Ace
    5 months ago

    Hi Theitalianway16 

    Okay, try this; 
    Shut down the console (Not sleep mode!) Disconnect the PlayStation from the Power and Internet. Wait five minutes. Then reconnect the console to the power and Internet. Start the PlayStation and the game. 
    I hope this helps. 
    If you bought the pack.

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