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lilxxlina's avatar
lilxxlina
2 years ago
Solved

redownloaded sims 4 on ps5 and some packs are missing

on my ps4 account i had previously bought sims 4 expansion packs and kits. now i have upgraded systems and redownloaded the game onto my ps5 and some of the kits and packs are showing up but a good portion of them are missing. when i go to check the packs on the playstation store the only option is to buy them again. is there a way to solve this or did i just lose like 100 dollars worth of sims packs to the ether :/

playstation
xbox

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @lilxxlina 

    If you follow these steps, are the packs showing as unowned?

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims
  • lilxxlina's avatar
    lilxxlina
    2 years ago

    i just followed the steps and the packs i had still are shown as not purchased ☹️ 

  • lilxxlina's avatar
    lilxxlina
    2 years ago
    @lilxxlina is it possible that because i bought the packs that are missing as a bundle before that’s why it’s not showing? because the packs that are missing are the vampire, island living, and the realm of magic
  • lilxxlina's avatar
    lilxxlina
    2 years ago
    @EA_Solaire i’ve only bought sims packs on this account i looked through the transaction history and it shows the packs that i have currently but the bundle for vampires and magic one and the island living aren’t on there

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