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MzMelonz's avatar
MzMelonz
Seasoned Ace
6 years ago
Solved

Saves issue - Error Message: "The game failed to save: Error Code 0"

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.22.93.2300 (64 Bit)
What expansions, game packs, and stuff packs do you have installed? Seasons, City Living, Get to Work, Dine Out, Jungle Adventure, Spooky Stuff, Cool Kitchen Stuff, Grim's Ghoulish Guitar and Holiday Celebration Pack.
Steps: How can we find the bug ourselves? By playing the game on X box console and implementing the cross devices Gallery items.
What happens when the bug occurs? Major Bug: Receive the error message, "The game failed to save: Error Code 0" and in spite of all of the previous troubleshooting techniques offered to other players in the community, still erases my manually saved and auto saved games. There is one save that I have left that I have been avoiding because of this issue. However, I accidentally opened it to find that many of the homes were not showing up (see image below). Sometimes the game will not allow me to save, while playing. Minor Related Bugs: Console connected to the internet, however, the Gallery has to always manually connect separately. Sometimes things in Gallery show as Corrupted. Images of Llama's with wings... I don't know what that means but looks like signs of a broken game.(see images)
What do you expect to see? I expect to see my manually saved and autosaved games. If the Cross device Gallery is going to be a "thing" now, I expect to be able to use it without corrupting my entire game - over and over and over again.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Latest Update when Cross Device Galley was implemented, Feb patch did not fix problem

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(CM: Updated Thread title and removed copies of template)

playstation
xbox
  • MzMelonz's avatar
    MzMelonz
    6 years ago
    @MzMelonz I uninstalled and reinstalled everything, also cleared the Cache of the console. Things seem to be working again, though I have not accessed the Gallery out of fear it will corrupt again.

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  • MzMelonz's avatar
    MzMelonz
    Seasoned Ace
    6 years ago
    For those who may also be having this issue... I’ve probably had 4 to 5 game plays completely erase before I realized that I had to figure out a work around solution. My thread isn’t even showing on here any more, so I will just respond to yours. The Gallery has been my biggest issue in corrupting the game causing a error code: 0 and erased saves. So, I’ve been going to the gallery downloading all of the content that I want, expecting the game to crash at some point. Well, that became draining as the frequency of disconnect became too frequent and I would have to constantly restart the game. Here’s what I recommend. So far, it’s working for me. Download all of your gallery content onto your EA account on a desktop. Must be the same as your console account (email). It does show up once you get back on console. Then when you are ready to create a new save, open your game, go to settings, then go to other. In this section there is a HIDE check mark on the top right side - click that. On the left side uncheck the - Online Features box. This will take away the need for your game to access online features, including the corrupted Gallery. You can still access all of your content in your Library that has been saved, no problem. You can then play as normal - and save. After you are ready to exit, MAKE YOUR LAST SAVE FIRST. Then go to the settings to turn on the Online Feature control again IF you plan on downloading more things from the Gallery on a desktop. From there you can shut your game down. I know it’s a lot but always have to figure out a work around scenario.
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @MzMelonz Thanks for that but this IS your post.

    CM changed the title to show what the issue is about.
  • MzMelonz's avatar
    MzMelonz
    Seasoned Ace
    6 years ago

    Yes it is. I was copying and pasting a response I have to someone else that I wanted to share here also.

    Additionally: This is just an update from my “work around” solution. That day it worked but today I received error code 22 twice after playing. Which means that nothing saved, yet again. 

  • MzMelonz's avatar
    MzMelonz
    Seasoned Ace
    6 years ago
    @MzMelonz I uninstalled and reinstalled everything, also cleared the Cache of the console. Things seem to be working again, though I have not accessed the Gallery out of fear it will corrupt again.
  • MzMelonz's avatar
    MzMelonz
    Seasoned Ace
    6 years ago
    Update: tried with Gallery and everything works.

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