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BigStroh's avatar
BigStroh
2 years ago
Solved

Sims 4: cats and dogs expansion not showing

Hello,

I have the sims 4 cats and dog bundle for Xbox on disc. I uninstalled the game and reinstalled with the cats and dogs. After a couple days I noticed the cats and dogs was gone and I was instructed to buy it. Is this a bug or something that can be fixed? This seems to be a recent thing and I would really like to play that again

playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @BigStroh 

    Thanks for checking! And just to be sure, is that disk currently inserted into your console? You won't be able to access the pack if that disk is not currently in your Xbox. 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @BigStroh 

    Please follow these steps to be sure your DLC is fully installed to your console:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC
  • BigStroh's avatar
    BigStroh
    2 years ago

    Hello. 
    so it does show as installed on my manage game add ons. But when I enter the main game it still asks me to buy it. I have the sims 4:cats and dog bundle with the base game which is on disc. So it automatically installs but not showing 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BigStroh 

    Thanks for checking! And just to be sure, is that disk currently inserted into your console? You won't be able to access the pack if that disk is not currently in your Xbox. 

  • BigStroh's avatar
    BigStroh
    2 years ago

    I put the disc back in and the cats and dogs pack was added back. Thank you for the replies and helping me out with that. Did not think about thr disc being in 

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