Sims 4 Gallery feature not working on PS4

Actually it’s very relevant. My Gallery hasn’t been working since February and my game is constantly crashing. I’ve reported it and done the actions the sims 4 tech told me to do. I even deleted the whole game off my PS4 and redownloaded it just for it to keep crashing and my gallery to completely stop working. I only have my library icon and the error code is always telling my to update my game and PS4 but when I go to manually update it they both say they are up to date. I’m getting really frustrated. I’ve been having issues with it crashing since Nov 2019 and my gallery stopped completely working in February 2020.