EA Staff (Retired)Sul sul, @BubskibaNation. Let's see if we can track this down to get the game saving for you again.
First, let's try clearing the system cache by power-cycling the Xbox One.
Let's also make sure that your Xbox is updated to the latest version.
Please let me know how that goes.
Arrenai 🐱
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Yeah I’ve tried that and all these steps as well:
CLEAR ALTERNATE MAC ADDRESS (connect)
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
♦CLEAR PERSISTENT STORAGE (connect)
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.
♦POWERCYCLE XBOX ONE (connect)
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
♦CHANGE PRIVACY SETTINGS
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.
EA Staff (Retired)Thanks for the update, @BubskibaNation.
If it's still causing some crashes, let's see if we can work only with the local save rather than cloud saves. Can you disable the cloud saves temporarily for your Xbox One and give that a try?
Arrenai 🐱
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I'm having the same issue and it's really starting to frustrate me. But not only does my xbox crash when trying to save, but when I try to get my sim to travel as well. This problem did not start until my system got the new revamped sims update with all of the new branding and whatnot. It's really starting to * me off that I can't even get my sim to travel now much less save my game without it crashing. Is there anything else that can be done to prevent this from continuing to happen?
EA Staff (Retired)Sul sul, @blessedangel1068.
Have you tried the troubleshooting listed above? I'd love to help get this running smoothly for you.
Arrenai 🐱
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CLEAR ALTERNATE MAC ADDRESS (connect) (I have not tried this yet)
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
♦CLEAR PERSISTENT STORAGE (connect) (Will this delete my already save games? If so I'm not willing to try this one)
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.
♦POWERCYCLE XBOX ONE (connect) (Received another saying to do something similar except with an extra step. Disconnecting the power cord as well and waiting 2 minutes then reconnecting and restarting. Will try it and see if it works)
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
♦CHANGE PRIVACY SETTINGS (Will try this as well if the other steps don't work. Will let you know.)
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.
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