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Sul sul, @blessedangel1068.
Have you tried the troubleshooting listed above? I'd love to help get this running smoothly for you.
Arrenai 🐱
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ASK. ANSWER. LEVEL UP.
CLEAR ALTERNATE MAC ADDRESS (connect) (I have not tried this yet)
1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the brick is Orange, start your console.
♦CLEAR PERSISTENT STORAGE (connect) (Will this delete my already save games? If so I'm not willing to try this one)
If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.
Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.
♦POWERCYCLE XBOX ONE (connect) (Received another saying to do something similar except with an extra step. Disconnecting the power cord as well and waiting 2 minutes then reconnecting and restarting. Will try it and see if it works)
Follow these steps to power cycle your Xbox One Console:
1. While the console is on, press and hold the console's Xbox button for 5 seconds.
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
♦CHANGE PRIVACY SETTINGS (Will try this as well if the other steps don't work. Will let you know.)
1. From the Home Screen, using the controller scroll left to the navigation pane.
2. Scroll down to Settings Icon.
3. In the Setting menu scroll down to Account.
4. Under Account, select Family.
5. Enter the password or passkey.
6. Select the account that you want to update.
7. Select the category of settings you want to update, such as Privacy & online safety.
8. Select the Adult defaults.
9. Toggle back to Child defaults and then finally back to Adult defaults once more.
10. Powercyle the console to complete the troubleshooting.
- EA_Arrenai6 years ago
EA Staff (Retired)
Hey there, @blessedangel1068. Thanks for the reply.
Regarding the Clear Persistent Storage step, if you have cloud saves enabled and your saves are on the cloud, then clearing persistent storage won't be an issue there. However, if cloud saves are not enabled and are only local, then I would not run this step. I hope that helps!
Arrenai 🐱
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- 6 years ago
Ok. Thanks. I will remember that. I will have to check.
- 6 years ago@EA_Arrenai Hi I've tried every step and so far nothing has work and To be honest I've spent way to much money on packs to play A total game than the one I want.
Who wants to play Russian Roulette??
I Don't.!!!- 6 years ago@LilyFlowerNay95 Different*
About The Sims 4 Technical Issues - Consoles
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