EA Staff (Retired)Hey there, @blessedangel1068. Thanks for the reply.
Regarding the Clear Persistent Storage step, if you have cloud saves enabled and your saves are on the cloud, then clearing persistent storage won't be an issue there. However, if cloud saves are not enabled and are only local, then I would not run this step. I hope that helps!
Arrenai 🐱
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EA Staff (Retired)Hey there, @LilyFlowerNay95.
If you have tried all the steps previously, and you know your Xbox Live login information, another thing you can try is to delete and re-add your gamertag to your console. This can help with refreshing our licenses without uninstalling the game itself. Can you give that a try and let me know how it goes for you?
Arrenai 🐱
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EA Staff (Retired)Hey there, @LilyFlowerNay95. Thanks for the update.
As you mentioned you had performed all the troubleshooting prior, I just want to verify if you've tried the step about disabling cloud saves to only work off local save files? I just want to confirm that saving in a different manner would help the crash situation in this circumstance.
If you have tried that with no luck, make sure that cloud saves are re-enabled and let's bring out the big guns.
Could you try uninstalling and reinstalling the game? As consoles don't have the Repair Game option that the Origin client on PC does, this helps ensure that it only downloads the newest files on a fresh install. Let me know how it goes for you.
Arrenai 🐱
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