Forum Discussion

2 years ago

Solved

Sims 4 kicking me to manage worlds after i select play my sims (PS4)

hi! i have sims 4 on my playstation and it does not let me play my sims. it used to work perfectly fine up until i had to do a fire drill. unfortunately every time i select to play my sims, it immedi...

playstation

xbox

daffydodgers
2 years ago
i solved it! basically i had to just upload all the sims and houses to the gallery and make a new world and just do it from there. it took me a couple of hours but i think it worked and is working fine. thank you!

EA_Solaire

Community Manager

2 years ago

@daffydodgers

Thank you for these details! Let's try the following to clear up this issue for you:

Try a full power-cycle on your console and router/modem
Check that your EA account and PSN ID are properly linked together
Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Restore the Licenses on your console
Make sure your console system software is up to date
- Select Settings at the top of the PlayStation home screen
- Choose "System Software Update" and allow any system updates to install
- Reboot your PlayStation

Check that your game is fully updated:
- Go to the PlayStation home screen
- Highlight the game you're playing and press the Options button on your controller
- Select "Check For Update" and install any updates that are available
- Restart the Console completely

If these steps don't help, please test a brand new save file and let me know if the issue persists there as well.

daffydodgers

2 years ago

unfortunately i’m still having the same problem im going to have to redownload everything without the high school years pack again ☹️