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tuggernutz85's avatar
tuggernutz85
7 years ago

Sims 4 on my Xbox it tells me that I need to renew Xbox Live Gold

When i try and open Sims 4 i get an error stating "Looks like you need to renew Xbox live Gold" i have tried resetting the console completely and it still will not work. I was just playing this less ...
playstation
xbox
SimGuruIcarus's avatar
SimGuruIcarus
Icon for EA Staff rankEA Staff
7 years ago

Hi @tuggernutz85 

Did you buy the game in the Xbox Store or was it granted by EA Access?

If you bought the game, are you using the same account that you used to buy it when trying to download it?

If you got it via EA Access, do you still have an active subscription to EA Access?

Thanks!

DancinBoogieman's avatar
DancinBoogieman
7 years ago
@SimGuruIcarus wrote:

Hi @tuggernutz85 

Did you buy the game in the Xbox Store or was it granted by EA Access?

If you bought the game, are you using the same account that you used to buy it when trying to download it?

If you got it via EA Access, do you still have an active subscription to EA Access?

Thanks!

Do you work for EA? If so, then you should know that you all removed this game from EA Access vault in the new app that became effective Jan 15, 2019 but continue to still 'FALSELY ADVERTISE' it as part of the EA Access.

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