Forum Discussion
PoptartJuniper
5 years agoHero (Retired)
@TriptychAngel Another poster just put up a screenshot and they also did not have a Cats and Dogs pack on their start screen. Can you post a screenshot?
I don't know what troubleshooting you have done. A help thread for common DLC issues is here [Read First]FAQ - Sims 4 Console DLC Issues. That thread covers everything including restoring licenses, and making sure your device is set to primary.
Does the new device have a hard drive to install the disc version of your DLC?
When you uninstalled, did you remove all the DLC packs and reinstall those as well?
5 years ago
Also, I've tried every single trouble shooting option on that list. Nothing has worked.