Sims 4 Ps4 Crashes game at Library/Gallery

The only way I could fix it was to just delete all the saves on the ps4 settings. It's severe but it's the only way I could find 

There's gotta be a way without deleting all save files, I mean that sounds so unfair that in order for the gallery to work properly that we have to delete all save games

I really hope they fix it, I send reports everytime it crashes in hopes that they'll see it.. today had no luck it still crashed :=

It really is the only way I can find. If you can find a way to delete things off the library without touching the game saves I'd try it but when I was stuck in the cycle of silliness I couldn't do a thing without a visit to crash town. 

You can back up your save files first. I had to reinstall the game to fix library issues I was having a while ago. I backed up my files onto a USB, deleted everything, reinstalled the game and all my DLC, then put the saves back onto my system. You could try that 🙂

There you go, that sounds like a good plan. I just got fed up with it and decided to go down the lethal path. That sounds like a more level headed fix....Thanks for that idea!!! 

Interesting idea! 

Could you let know if it worked? I have to buy an usb tommorow so I cnt try it just yet

It worked for me just fine. I was able to play my saves again after reinstalling, like I hadn't deleted them at all. And the Library was back to normal after that. I was having issues saving things, too. If you do try it, I really hope it works for you!

Well I tried what you suggested, I deletes all the save files, and from my ps4 completely. Then I re installed the game, dlcs, opened it, made a new game. Then I put my old save files back and it crashed again...

I think it's my save files, but idk why?? In no way am I gonna start all over again because I spent alot on those families and houses XC

Also, I pre-ordered cats and dogs for consoles, it downloaded today but it says I have to install it constantly despite that I got internet and restarted it 3 times ://

Well I think that if you back up your save and still haven't unloaded the library it's gonna keep happening because.... Even though I'm sure the update said it wouldn't happen,... The library is full in some way. I couldn't see where all the things I'd saved had gone but I knew I'd saved them. So I just gathered that for some reason they weren't showing up but still filling the library  That's why I deleted everything to start again because I've been waiting for cats and dogs for ever and just thought I'd bite the bullet and start over. I dunno how you go into the library and just delete stuff. I couldn't see that feature. It's really the only way I can see out of it. I'm gonna have a mooch about and see if I can get to the bottom of it 

I'm think that the only way to sort it is to just go through your library and choose a few things to delete with the old triangle button. Maybe just a few things and see if it frees it up a bit and stops the crashing. Really hope it's sorts out for you before cats and dogs😻

@Rooksiepookie I'm really sorry it's still crashing! That's not fun. I used that method months ago when there was a previous saving issue with the Library. I really hoped it would work for you. ☹️ I actually haven't downloaded the new update yet, so I don't know if my game will do the same thing yours is. I'm not sure what else you could try besides starting completely new save files. I hope you can figure this out somehow! 

The problem is I DID delete all my creations of sims and houses in the gallery. Even some premade ones and it still does this.. At this point I don't even know what to delete cuz it's only the premade stuff on library now, and even there I had deleted some stuff

The game works fine, its just that I can't ever make and save a new sim or family without it crashing. So I'll just edit some random npc families if I want to make a "new family" Lol

Thanks Pynk! I hope so too

It's alright AncientHylian.. I'm not sure if it will be fixed when Cats and Dogs are downloaded, but we'll see.. I'm just editing npc families if I want to create a new sim and staying away from the gallery LOL

I really hope that your game will be okay when you update it

I hope your method will work for the other people that got this problem aswell :0

Ok. Thank you, I hope my game will be okay, too. And I really hope yours will get fixed as well! 🙂

Hello everyone!

Are you still experiecing issues after the new update?

Thanks for your reports!

Oooo happy update!!! How did it work for you guys? Fingers crossed it has helped!!! 

@PynkKitty@SimGuruIcarus it's finally fixed! 🙂 It doesnt crash anymore 🙂

That's great news!! Enjoy cats and dogs!! 

Thanks, I wish the same to you! 🙂