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k_diaz_7's avatar
k_diaz_7
2 years ago
Solved

The sims 4[PS4]: Purchased packs showing up as locked

Hi!  I recently tried to play the Sims 4 on my PlayStation and I noticed that more than half of my already purchased packs were showing up as if I have never bought them. Only around three of the ...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @k_diaz_7 

    It sounds like you may have been previously game-sharing, or had purchased these packs on a different PlayStation account.

    Please look over the transaction history on your PlayStation and search for those packs to verify if you're currently logging into the same PSN account that they had been purchased on originally. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@BoosieLoe 

What platform are you on, and are your packs showing as locked or unowned as well? 

BoosieLoe's avatar
BoosieLoe
2 years ago
@EA_Solaire Im playing on ps4 is shows i own it but it also has a lock on it

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