Forum Discussion

2 years ago

Why can’t I access the gallery on my Xbox when I am connected to the internet?

I’ve tried what feels like everything. I restarted my Xbox, restarted the Sims 4, deleted/reinstalled the game, unlinked/linked my EA account, cleared my alternate MAC address, changed the DNS, and r...

playstation

xbox

EA_Solaire

Community Manager

2 years ago

Hi there @TheeDollJade

What specific error are you seeing when you try to connect?

You can check if your gamertag is currently linked to your EA account by looking over the Connections section on your EA account here. Let me know if you're seeing your gamertag attached there.

TheeDollJade

2 years ago

@EA_Solaire I just checked and it shows that my gamertag is connected.

simsplayer818
Hero
2 years ago
@TheeDollJade here's a photo of the option I mentioned. It would need to be ticked. Mine sometimes isn't after an update and needs ticking again.
Hope this helps.
- TheeDollJade
  2 years ago
  @simsplayer818 It shows that my EA account is linked and then it will restart my game but nothing will be different. It just restarts then shows the same thing.
  - simsplayer818
    Hero
    2 years ago
    @TheeDollJade That's really strange I don't see the Online Social Features check box on your menu. It should be side by side with the Trail Animations check box.
    I wonder if it's your Xbox privacy settings.
    Off the top of my head I can't remember the setting on your Xbox that you need so I've googled it and I think it's this one:
    
    Go to Profile & system > Settings > General > Online safety & family. Select Privacy & online safety > Xbox privacy > View details & customize > Game content. Choose the filter that you want under You can see and upload community creations.
    
    Maybe take a look at that console setting and see what it's telling you. Since your EA account is linked it doesn't seem that's the issue.