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JamesG768's avatar
JamesG768
5 years ago

Xbox one Sims 4 won't load

I cannot load the game up as it just freezes and won't load. I've uninstalled and reinstalled the game and I've tried going about it with being offline but neither of those things have worked. I'm so...
playstation
xbox
JamesG768's avatar
JamesG768
5 years ago
@EA_Aljo I'm finding if I go offline and load the game up then reconnect it works
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@JamesG768 

Glad to hear it. It's possible this is connection-related then. If you like, we can try going through some troubleshooting or do you not really need help with this now?

  • JamesG768's avatar
    JamesG768
    5 years ago
    @EA_Aljo I am able to play as long as I load the game offline so it would be handy to go through troubleshooting but it's no rush as I am able to finally play now
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @JamesG768 

      Sounds good. I'd like you to go to the network settings screen on your Xbox and let me know what it says for the NAT type and IPv. Also, do you have the game installed on an external or internal hard drive?

      • JamesG768's avatar
        JamesG768
        5 years ago
        @EA_Aljo NAT type: Open and IPv4 and it's an internal hard drive

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