[XB/PS] DLC pop-up stuck on screen

My Sims 4 game on Xbox One within the last month or so has started failing to launch, and then when it finally does launch after several tries, it wants me to agree to EA's terms and conditions, fit the box to my screen, and then I have to close a pop up for every single pack as if it just installed (spoiler alert, I have them all except for most new kits) and sometimes I have to close multiple pop ups for the same pack. Then, I get in the game, go to build mode, and every item from every pack is "new", shows up at the top of each category, makes those categories highlighted, etc. It's like I never played. I've uninstalled and reinstalled the game and all add ons (giant waste of time) and cleared some xbox data as some threads from whoever is in charge of helping people with this stuff have stated to do, and it still happens. 

Why is it unplayable now? I'm ready for the last week of that futuristic event thing with that like, Emit Relevart guy, but can't do that if the game won't even work.

I've spent over $1000 and EA gives us an actual dumpster fire? 🙄

Any suggestions? 

Does anyone else have this problem even after troubleshooting?

No I don't have mods because console doesn't get that privilege.