Forum Discussion

6 years ago

Solved

❗️ Sims 4 issues with Mac OS X El Capitan

I have a Mac OS X El Capitan and after the mandatory November 2019 update, my Sims 4 game is glitching and freezing. I just downloaded University and can't play. t freezes and just stops and I can't do anything to get out of it. I just have to turn my whole computer off using the power button. Anyone else having this issue? Any way to fix it?

I waited on here for 30+ minutes to chat with tech support and no one answered me and then it "reconnected", but never actually did and just kicked me out. I'm getting super frustrated!

mac

Bluebellflora
5 years ago
@Weewee_Unicorn

Merged your posts into this thread as the issue is El Capitan. Please upgrade your OS to 10.13.6 High Sierra or later to get back into your game. Sierra is also causing issues for some, especially those with AMD graphics cards.

10.13.6 High Sierra - https://support.apple.com/en-gb/HT208969
10.14.6 Mojave - https://support.apple.com/en-gb/HT210190
10.15.4 Catalina - update through the Mac App Store

159 Replies

Tialys279
5 years ago
I have a late 2015 iMac running El Capitan and have never had any problems with the game. This year I suddenly started experiencing crazy graphics issues which make the game unplayable. I've tried uninstalling and reinstalling multiple times, tried the game in both windowed and full screen mode, tried changing the graphics settings. I believe it started happening around the legacy split-off update but to my knowledge my machine isn't required to change to the legacy edition. Performance is otherwise laggy but functional, seems to only/mostly be a graphics thing. I have no cc or mods installed.
Bluebellflora
Hero+
5 years ago
@Tialys279

Merged your post into this thread on El Capitan issues. Please update your OS to High Sierra or later to get back into your game.
Tialys279
5 years ago
Solved by updating my MacOS, thank you
kittyanstis99
5 years ago
I've recently got a second hand mac, and I was really excited to download the sims again. BUUUUTTT every time I try and play, within a couple minutes of gameplay, that multicolour spin wheel appears and the game freezers... and then i have to shut down my mac. Please help me....
Bluebellflora
Hero+
5 years ago
@kittyanstis99

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
kittyanstis99
5 years ago
OS X El Capitan
Version 10.11.6
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor 2.8 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics AMD Radeon R9 M370X 2048 MB
thank you for answering!!
Bluebellflora
Hero+
5 years ago
@kittyanstis99

Thanks. Merged your posts into this thread as the issue is El Capitan. Please upgrade your OS to 10.13.6 High Sierra or later to get back into your game. Sierra is also causing issues for some, especially those with AMD graphics cards.

10.13.6 High Sierra - https://support.apple.com/en-gb/HT208969
10.14.6 Mojave - https://support.apple.com/en-gb/HT210190
10.15.4 Catalina - update through the Mac App Store
Asserisnice
4 years ago
Hi, i also just got a second hand iMac 27 late 2015. I just downloaded sims an opened it, then said that the graphic card was not supported by sims. Is there anyway way of fixing it without having to buy a new card or computer?
iMac (Retina 5K, 27-inch, Late 2015)
Processor 3,2 GHz Quad-Core Intel Core i5
Memory 8 GB 1867 MHz DDR3
Graphic AMD Radeon R9 M380 2 GB
Bluebellflora
Hero+
4 years ago
@Asserisnice

Are you running El Capitan? This thread is very specific to that OS. If not, please start a new thread with the details you posted above, confirm which version of macOS you are running, and post a screenshot of the error message.