Forum Discussion

Rising Ace

2 months ago

Black Screen, Sims Still Active, Can't Close

Since the Sept 18 update, my game has been moving slow and about 4 times now the entire screen turns black, with the exception of the conversation bubbles, progress bars, and the bottons at the top. It won't let me click the ... button, it won't let me go back to manage world (I can still see that button), but I can still hear them talking and using items. Every time this happens I'm unable to close out my game or even shut it down from the main button at the bottom of my Mac.

I play vanilla and have no cc and have never had mods in my game.

I play on a Mac Pro with 2 terabytes and before this update I haven't had problems with lag.

I have tried repairing my game, shutting down and restarting my computer.

I own all packs, but was playing only with base game using the pack selector.

I hope that's enough info. I'm not a techie person.

Thank you!

Edit to add:

This is what the screen looks like right before it goes black:

Notice all the playable buttons and such are all missing, and so are a couple of the top buttons.

graphics

23 Replies

Bluebellflora
Hero+
2 months ago
WisdomBuilders

Yes I did thanks. Will be checking it shortly :)
Bluebellflora
Hero+
2 months ago
WisdomBuilders

I couldn't repro the issues in your save, the Pancakes loaded and played fine for me :( Did you get any lastException or lastCrash files appear in your Sims 4 folder the last time this happened? Please copy/paste the contents here if so.

Could you create a new user account on your Mac and play that save in that account to see if the issue still remains for you? Make it a simple Administrator account during setup, don't bother with iCloud or anything. EA App and the game should be accessible if you have them installed in the default location in Macintosh HD/Applications.
WisdomBuilders
Rising Ace
2 months ago
Bluebellflora I'm sorry it took so long to respond. WiFi was kinda okay on the trip, surprisingly, but we were very busy. The play time I had I just enjoyed.
I can look and see if there's a last Exception/last Crash if you still need it, but I don't want to make a new user account. The game is actually working perfectly for me, as long as I'm staying clear of the pack selector.
Thank you so much for helping me through it all.