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IDimitriou's avatar
IDimitriou
Seasoned Newcomer
10 months ago

Cannot start because game data is missing or damaged.

I have been getting the error message "Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again.  If not, please repair or reinstall the game via Origin" ever since the most recent update. I have no mods or CC downloaded. I have gone through the support help 4 times, which involved "repairing," uninstalling the EA app from my mac, uninstalling the sims 4 from my mac, reinstalling them, etc. My game still will not even load. The advisor recommended posting on the forum for help.

4 Replies

  • IDimitriou's avatar
    IDimitriou
    Seasoned Newcomer
    10 months ago

    I ended up opening the Sims 4 folder within the EA app folder through finder. Moved the entire folder and the “Mods” subfolder to my desktop and renamed both. Then I redownloaded the sims via the EA app for it to generate a brand new sims folder and it has seemed to do the trick for now. I never downloaded any mods but did notice something in the folder when I moved it to my desktop. Hope this helps!

  • marzii92's avatar
    marzii92
    Seasoned Novice
    10 months ago

    did you find a resolution? im having the same issue !

  • marzii92's avatar
    marzii92
    Seasoned Novice
    10 months ago

    coming back to this I ended up restoring my computer and setting back up and downloading the game again without any of the previous data/files. after I confirmed that the base game itself would open, I downloaded the packs next and did the same confirming. I took the mods that I use the most and little by little I checked the games behavior and ability to open I put in a loading screen and font mod in and I got the message again. took out the loading screen mod and then it opened as normal. may be an update needed with that one mod OR loading screen/main menu, opening screen mods/overrides may have a particular issue with the current version of the game....im just spitballing here