Forum Discussion

2 years ago

Can't connect to the Gallery + Sims Delivery Error (2024)

I've been having a problem connecting to the gallery for a few weeks now. When I try to go online in the gallery it loads forever and ever and never ends up connecting even though my EA account is online. The Sims Delivery system also doesn't work for me right now, so I can't get updates either. I think the error code was Sims Delivery Error 00000008:00000000000000c8

I've restarted my computer multiple times, uninstalled and reinstalled the game, run first aid via disk utility, etc. I don't know what else I can do, does anyone have any ideas?

I miss being able to see everyone's builds, please help! ☹️

mac

12 Replies

Bluebellflora
Hero+
2 years ago
@SydMetis

Rename the Sims 4 folder in Documents > Electronic Arts, repair the game then launch. Does it work?
SydMetis
2 years ago
Just tried that out, and unfortunately, it doesn't work either. ☹️
Is there anything else I can do?
Bluebellflora
Hero+
2 years ago
@SydMetis

Do you have any 3rd party antivirus or blocking software installed that may be interfering?
SydMetis
2 years ago
I have Mcafee, but I'm not sure how to modify those settings if there is a problem.
Bluebellflora
Hero+
2 years ago
@SydMetis

Disable it temporarily.
soenderskoven
2 years ago
My sims game keeps giving me the error code 00000008:0000000000000000 on my macbook.
I've tried everything: exceptions on mcaffee, repairing the game, clearing cache, restarting my computer.
Does anyone know, if this is a common issue, and what I can do to fix it?
soenderskoven
2 years ago
I can't get this to work either. Omg, what do I do? ☹️
firequeen76
Rising Vanguard
2 years ago
@soenderskoven I am getting the same thing. It keeps saying that sims delivery can't complete.
soenderskoven
2 years ago
@firequeen76I specifically turned off firewall on McAfee. That seemed to work. When I turned it back on it didn't work, so must be that. I hope you make it work! ☹️
firequeen76
Rising Vanguard
2 years ago
Thank you I tried to turn off the firewall on Kaspersky. But everything I turned off on my antivirus it didn’t seem to help.
I’m also not sure what changed because it was working and then it wasn’t and I didn’t do anything different. But I appreciate the help. I am still trying to make it work.