Expansion Pack Not Downloading

Question

MAC User&nbsp;I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.&nbsp;&nbsp;

bluebellflora · Answer

ChristinaG8003 wrote:
Also it’s not a space issue on my MAC, I’ve already checked.&nbsp;

How much space is available on your Mac?
Just clearing the cache using the recovery tool isn't always enough, do a complete clean up of all EA App files and folders, trash the app and re-download and install it - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/&nbsp;

christinag8003 · Answer

I tried this twice but it still hasn’t worked😭

bluebellflora · Answer

ChristinaG8003 wrote:
I tried this twice but it still hasn’t worked😭

Where did you purchase the affected packs from? Was it through Origin/EA App or was it Epic or Steam or somewhere else?
Still waiting on you confirming how much space you have on your Mac.

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