Forum Discussion

Hero+

9 months ago

Game crashing or not loading especially after updating? Post here.

If your game is crashing or not launching after recently updating it please try the two most basic and fundamental steps to resolve it before posting: Repair the game in EA App Test a new clean...

crashing

v3rppj5f30h2

New Novice

3 months ago

What the title says. I've tried everything:

Completely uninstalled/reinstalled both EA App and The Sims 4
Cleared EA App cache and all sims caches
Tried running EA App with Rosetta
Checked system permissions for EA App/Sims 4 (Full Disk enabled)
Checked firewall for issues

Bluebellflora
Hero+
3 months ago
v3rppj5f30h2

Please follow the instructions in the opening post and test a completely clean game. If the issue still persists provide the requested information.
- v3rppj5f30h2
  New Novice
  3 months ago
  Hi! Appreciate all the help by the way:
  - Completely clean game tested, renamed old folder to sims 4 old:
  M1 Macbook Air
  2020
  Tahoe 26.0.1
  8GB
  43.87 GB available (sims 4 IS INSTALLED)
  - Bluebellflora
    Hero+
    3 months ago
    v3rppj5f30h2
    
    Thanks, really helpful 🙂 Are those all the files and folders that created inside the Sims 4 folder? All of these should recreate but I guess it's crashing before managing to create them all:
    
    Could you copy and paste the contents of the lastCrash file in the new TS4 folder into a post here?