What the title says. I've tried everything:
Please follow the instructions in the opening post and test a completely clean game. If the issue still persists provide the requested information.
Hi! Appreciate all the help by the way:
- Completely clean game tested, renamed old folder to sims 4 old:
M1 Macbook Air
2020
Tahoe 26.0.1
8GB
43.87 GB available (sims 4 IS INSTALLED)
Thanks, really helpful 🙂 Are those all the files and folders that created inside the Sims 4 folder? All of these should recreate but I guess it's crashing before managing to create them all:
Could you copy and paste the contents of the lastCrash file in the new TS4 folder into a post here?
Yes, everything under the NEW sims 4 folder was created by the game, it just crashes before launching; Even with all fresh/functioning files (like I tried with the clean game), the game still crashes before even starting.
Here's the recent crash log (I've redacted the session id and createtime for privacy):
<?xml version="1.0" encoding="UTF-8"?> <report> <version>2</version> <sessionid>[REDACTED]</sessionid> <type>crash</type> <sku>ea.maxis.sims4.15.macarm64</sku> <createtime>[REDACTED]</createtime> <buildsignature>Local.Unknown.Unknown.1.118.257.1220-1.300.000.223.Release</buildsignature> <systemconfig></systemconfig> <categoryid> 0x1196bb8</categoryid> <stack> 0x1196bb8 0x6888 0x79808 0x78a3c 0x1edff0 0x1ad038 0x1a0c18 0x1088e4 0x6e0ddc 0x142f0c8 0x140ffec 0x13d1868 0x106303c 0x1275a10 0x10848f0 0x1083f28 0x2c80 0x2fd4 0x1798 0x56574 0xbf0c4 0xbf008 0x3508c 0x9f83e0 </stack> <threads></threads> <screenshot></screenshot> <memdump></memdump> <contextdata> Client Session Time: 1.44<br /> Num Save Errors: 0<br /> Num Load Errors: 0<br /> Current Game State: 0x0<br /> LoadingScreenActiveFlag: 1<br /> Origin Version: 13,584,0,6097<br /> Modded: False<br /> SystemInfo: Mac OS X Version 26.0.1 (Build 25A362) GPU: Apple M1 macOS Metal driver 0.0.0.0<br /> Architecture: arm64<br /> (baseaddr) 0x100238000,'The Sims 4' 0x184c32000,'libsystem_pthread.dylib' 0x184ac5000,'libsystem_c.dylib' 0x190e86000,'Metal' 0x113c6c000,'AGXMetal13_3' 0x184c78000,'CoreFoundation' 0x1864be000,'Foundation' (/baseaddr) </contextdata> </report>
