The Sims 4 will launch and behave normally for anywhere from 1 minute to about an hour of game play, but then it freezes. The screen is frozen, you can still hear the game functioning (like sims talking in live mode or the build/buy music) and the cursor will move, but the screen is frozen on one image. Clicking seems to be responsive but you can't see anything that's happening . Using keyboard shortcuts to save and quit doesn't work, neither does trying to exit the game from the dock icon, the only way to exit the game is to force quit. This is happening on the Tahoe 26.2 OS, but was also happening on Sequoia 15+ (I can't remember exactly which version I was on before updating to Tahoe). I've tried everything in the pinned troubleshooting post; uninstalling and reinstalling the game, deleting the cache, repairing the game with the app, and deleting the Sims 4 folder to start fresh, but nothing has fixed it. I have no mods installed on this device. The computer continues to function like normal, and no crash report or errors are generated.
Merged into the troubleshooting thread. Please provide all the information requested in the opening post.
Thanks Bluebellflora! I've edited the merged post with the requested info.
Thanks. You need to please test a clean Sims 4 folder. Your TS4 folder has older files in it.
Bluebellflora I have, multiple times, it hasn't fixed the issue.
