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kaycemarie2002's avatar
kaycemarie2002
6 years ago
Solved

M1 Macbook “Pack Download in Progress” and redownloading issue

I got a new M1 MacBook Pro for Christmas, and immediately wanted to download the sims on it. However, I’ve encountered some issues, twice. When I first download origin, my game and packs all install ...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@kaycemarie2002

Origin will try and re-download packs if it cannot find the DLC in the folder. How big is the Sims 4 Packs folder? Is it read only?

What is the game installation file path in Origin > Installs & Saves and what is the file path of the Sims 4 app and Sims 4 Packs folder, do they match exactly?

When you uninstalled Origin did you run the reset tool or manually trash the library files? Or just drag the app to the bin?

(lots of questions, sorry 🙂 )
kaycemarie2002's avatar
kaycemarie2002
6 years ago

@Bluebellflora 

Sorry, what do you mean by how big is the folder? As in ssd? And I do not believe it is read only.

I can’t currently access origin to view the installation path D: every time I download it, once I open the Sims 4 once, origin becomes super glitchy and refuses to launch. 

I manually trashed all of the library files when I uninstalled after the reset tool didn’t help the glitchiness.

Sorry I couldn’t be more specific!! I really appreciate the help

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @kaycemarie2002

    I mean how big in file size is it? Click on the Sims 4 Packs folder once then go to File > Get info to get the file size.

    Weird about Origin. Can you set up a new user account on your Mac and try to open Origin in that account? I think Origin is the issue, not the game.
    • kaycemarie2002's avatar
      kaycemarie2002
      6 years ago

      @Bluebellflora 

      Super sorry for the late response! I just made a new user account and downloaded origin again (I had it uninstalled again after it didn’t work the second time.) It’s working smoothly, but I’m unsure if anything has changed because it only became glitchy after running the sims, which I no longer have installed. Should I try to install it under the new user account?

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @kaycemarie2002

        Yes, that would be great to test 🙂 If you can, and you don't have any other Origin games installed, change the install location of your game to the main Macintosh HD Applications folder. In Origin go to Installs & Saves and change the location of the game library location. Otherwise the default location is the User account Applications folder.

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