Not sure if this is really a technical issue, but I just bought Royalty and Legacy, but when I go to play it, it says the game is deactivated. I've checked my email and found the receipt, but nothing else related to the purchase is there. Can someone please tell me why the Expansion i paid for says it has been deactivated?
I deleted the "Options.ini" and "UserSetting.ini" in the EA folder (Documents > Electronic Arts > Sims 4 folder) before loading up the game, and it seemed to fix my issue. I will link the posts I found that shared this information. Bluebellflora and Tremayne4260 recommended this, and it worked for me. Hopefully, it also works for you.
I think the way those files work are a "save" of the preferences you had before, but your game is being buggy and not loading the files properly – by deleting that "save-state" it will refresh it to like factory settings. But to be fair I did a lot of troubleshooting beforehand too (using bluebellflora's post and the standard uninstall and reinstall - because recently I also had this issue).
Wishing you luck in this fix though!
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