2 years ago

MAC FREEZING AFTER 10 minute game play?

I have just bought the MacBook Air M2 Chip 2023 and when I open my computer to play the game. It loads fine, I can be in create mode for a long time but when I go to live mode it starts to glitch and then eventually the whole screen freezes and i try to save the game and the options won't pop up for me to save it, I have to guess where the buttons are behind the frozen picture. The game play continues but my picture is frozen. I have tried taking the folder out, undowloading and downloading again and turning the vertical sync on and off. and I just don't know why it won't stop freezing. Ive even put it on the lowest setting and this mac was created for a better gameplay so I am just wondering what to do to fix it? Somebody PLEASE help!

mac

14 Replies

Bluebellflora
Hero+
2 years ago
@bluebeso

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Can you post a screenshot of the in-game graphics options as they were when it last crashed.

Do you have a lastCrash report in the Sims 4 folder? If so please copy/paste the contents here.
bluebeso
2 years ago
The game just freezes it doesn't crash. I have had to force quit every time to restart the game. I also have tried every single setting currently its on ultra without the vertical sync on. i have also tried repairing the game and it is up to date as well. nothing is working. I also tried the windowed and game modes. When I get into live mode the picture freezes but the game continues to play in the background of the frozen picture.
Bluebellflora
Hero+
2 years ago
@bluebeso

Specs too please.

Did you look for a lastCrash file?
bluebeso
2 years ago
Yes, I looked in my Sims 4 folder and I don't have any crash reports at all as my game does not crash it continues playing but the picture is frozen and i force quit the game. I have a MacBook Air 15inch, 2023 M2 Chip 8GB, and it is updated to Sonoma 14.1.
Bluebellflora
Hero+
2 years ago
@bluebeso

Yes, I understand about the freezing. Sometimes this will produce a crash report which is why I'm asking.

Enable vsync and edge smoothing, disable Origin in-game.

Do you play with Mods? If so move the Sims 4 folder to the desktop and re-launch the game.
bluebeso
2 years ago
Of course! I haven't seen any crash reports. Does it show up in a crash file or something? I also don't play with any mods. I recently just downloaded the game and restarted everything because I went from a PC to a Mac but I just started over rather than copying the game over. How do I disable origin in-game?
Bluebellflora
Hero+
2 years ago
@bluebeso

lastCrash.txt file in the Sims 4 folder.

Disabling Origin in-game https://bluebellflora.com/2017/12/23/disable-origin-in-game/

Let me know if that combination stops the crashing.

When you say started over, you're not playing any previous saves or have any contents from your previous Library folder?

Are you using the in-built Mac display or an external display?
bluebeso
2 years ago
I am using the internal mac display. I started over from scratch so a whole new game. I had the disk on my old laptop. I didn't copy anything over. I used the same origin account but created a whole new game. None of my old games showed up. I wanted to start completely over and thats what I did. There are no previous saves anywhere.
Bluebellflora
Hero+
2 years ago
@bluebeso

The game installation and the Sims 4 folder that contain your saves etc. are two very separate things. I'm not concerned about the game installation as the game is loading fine and no Windows installation files would work in macOS.

I'm not sure what you mean by "None of my old games showed up", do you mean saves?

I'll wait for you to come back once you've tried the three previous suggestions.
bluebeso
2 years ago
I tried your suggestions they game play lasts for 12 mins now and then still freezes. The game is still playing behind this screen. I screenshotted it as soon as it froze and i can still click on the buttons at the top the menus just don't show up when i click the buttons. For example, I can click the 3 dots and the menu will not pop up but i can hover my mouse over the middle of the screen and i can tell that the menu options are there, i just can't see them.