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gracierad0017's avatar
gracierad0017
7 years ago
Solved

[MAC] My sims 4 game is not opening

So I have been playing sims 4 on my mac book air for a while. Suddenly, my sims stopped working. The icon pops up in my computer's doc, bounces up and down for like 10 seconds and then opens up a black screen. The screen stays black for like 30 seconds and then it quits. After that, I get the beach ball of death and I have to go to a new desktop to quit the sims. When I go to force quit, the force quit menu pops up and next to the sims 4 it says "not responding". I have uninstalled and reinstalled my game, I have removed all of my custom content, I have repaired my game, and I have taken the sims 4 folder out so the sims can create another folder. Does anyone know anything else I can do?

mac

5 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    I also have the same problem.  It started about 7-10 days ago.  I had bought a new Mac mini and my kids played Sims 4 on it, but then all of a sudden it quit working.  It seems we are having identical problems as I also get the same "not responding" message.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Disabling did not work for me.

    Why would I create an entire new profile?  Even if that allows me to play it; how does that fix the solution of playing Sims in my current profile?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago
    @Twetenfamily

    You don't have to create a new account on your Mac but it's a common troubleshooting suggestion which sometimes solves the problem. You may have processes running or apps running in the background which you are not aware of which may be causing the issue or conflicting. This is a quick and easy way to see if you can play.

    Creating a new user account builds a new Library folder for the new account so any issues in your Library folder like corrupted files won't be present.

    Of course, you don't have to do this but you asked for help. Have you read the Sims 4 Mac help thread for further troubleshooting tips? https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M161

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