Forum Discussion

7 years ago

Solved

[MAC] My sims 4 game is not opening

So I have been playing sims 4 on my mac book air for a while. Suddenly, my sims stopped working. The icon pops up in my computer's doc, bounces up and down for like 10 seconds and then opens up a bla...

mac

Bluebellflora
7 years ago
@gracierad0017 @Twetenfamily

Can you both please create a new user account on your Mac and try to play in that account?

Disable Origin in-game too.

Anonymous

7 years ago

Approved

I also have the same problem. It started about 7-10 days ago. I had bought a new Mac mini and my kids played Sims 4 on it, but then all of a sudden it quit working. It seems we are having identical problems as I also get the same "not responding" message.

Bluebellflora

Hero+

7 years ago

@gracierad0017 @Twetenfamily

Can you both please create a new user account on your Mac and try to play in that account?

Disable Origin in-game too.

gracierad0017
7 years ago
@Bluebellflora
It seems as though just disabling Origin in-game worked for me. Thank you very much
Anonymous
7 years ago
Approved
Disabling did not work for me.
Why would I create an entire new profile? Even if that allows me to play it; how does that fix the solution of playing Sims in my current profile?
- Bluebellflora
  Hero+
  7 years ago
  @Twetenfamily
  
  You don't have to create a new account on your Mac but it's a common troubleshooting suggestion which sometimes solves the problem. You may have processes running or apps running in the background which you are not aware of which may be causing the issue or conflicting. This is a quick and easy way to see if you can play.
  
  Creating a new user account builds a new Library folder for the new account so any issues in your Library folder like corrupted files won't be present.
  
  Of course, you don't have to do this but you asked for help. Have you read the Sims 4 Mac help thread for further troubleshooting tips? https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M161