@lambchop307 Which game are you playing? It sounds like Sims but could be 3 or 4. Which worlds are missing? And does your computer run Windows or macOS?
I so appreciate your trying to help me. I am so frustrated. I went to the website, after about 30 tries, I logged in and tried to do the repair as you instructed and as I have done before to repair. When I right click on the game, the settings come up as before so I clicked on settings and there is no link to repair. Then I went to my Sims four packs and I can’t even get them to come up. I can’t find anybody at EA to help. Do you have any other ideas? Again I thank you so much. 😊
@lambchop307 What options do you see when you right-click on the game tile? Please post a screenshot.
Please also let me know whether your computer runs Windows or macOS, whether you bought the game through Origin or Steam, and whether you've ever had an EA Play subscription.
It’s not letting me sign in on main page. When I do sign in, I will send you a screenshot.
macOS
bought thru origin
no EA subscription
THANK YOU,
Ann
@lambchop307 Please do a clean uninstall and reinstall of Origin, as described in this article:
https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
If you still can't sign into Origin, make sure you don't have a proxy enabled:
https://www.linksys.com/us/support-article?articleNum=135932
Once Origin works again, open your game library, right-click on the Sims 4 icon, and take a screenshot of the options you see.
